Privacy Policy

This Privacy Policy describes how ELL BIZ LLC ("ELL BIZ," "we," "us," or "our") collects, uses, and protects your information. It applies to our website and to ELL POS, a point-of-sale and appointment service operated by ELL BIZ LLC.

Information We Collect

We collect information you provide directly to us, including:

• Name and contact details, such as phone number and email address
• Appointment and booking details, including services requested and scheduling information
• Business and account information provided when you use ELL POS
• Messages and communications you send to us

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Send appointment confirmations, reminders, and manage/cancel/reschedule links
• Respond to your inquiries and provide customer support
• Improve and secure our services
• Comply with legal obligations

SMS / Text Messaging Program

If you provide your mobile phone number and consent, we may send you transactional and customer-care SMS messages related to your appointments, including confirmations, reminders, and links to manage, cancel, or reschedule your booking.

• Message frequency varies based on your activity and appointments.
• Message and data rates may apply.
• Reply STOP at any time to opt out of SMS messages. Reply HELP for help.
• Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared, sold, rented, or transferred to any third party.

How We Share Information

We do not sell your personal information. We may share information with trusted service providers (such as telecommunications carriers and messaging or payment processors) solely to deliver and support our services, or when required to comply with the law. These providers are only permitted to use your information as necessary to provide services to us.

Data Retention & Security

We retain your information only as long as necessary to provide our services and meet legal obligations. We use reasonable administrative, technical, and physical safeguards to protect your information, though no method of transmission or storage is completely secure.

Your Choices

You may opt out of SMS messages by replying STOP. You may request access to, correction of, or deletion of your personal information by contacting us using the details below.

Contact Us

If you have questions about this Privacy Policy, contact us at: